Last updated September 15, 2020
These frequently asked questions address the Fall 2020 semester. We will update this page as new questions come in so please check back regularly. If you have questions that are not answered here, please contact us at email@example.com
General Questions Regarding Fall 2020
COVID-19 Precautions & Policies
- If you already have a Passcode or Waiting Room, there will be no change to how you schedule meetings;
- If you do not have Passcode or Waiting Room enabled, Zoom will automatically enable a Waiting Room;
- If you choose to add a Passcode to an already scheduled meeting, you will need to re-send the calendar invitation. Otherwise, Zoom will automatically enable a Waiting Room.
Instruction Mode: In-Person
- Duke Divinity School Information Technology
- Duke Law School Academic Technologies
- Duke School of Nursing
- Duke School of Medicine: Duke AHEAD’s resources for online learning
- Fuqua School Of Business IT; Fuqua’s COVID-19 Response page
- Medical Education Information Technology (Duke School of Medicine)
- Nicholas School of the Environment Information Technology
- Pratt IT Services (Pratt School of Engineering); COVID-19 Information for the Pratt Community
- Sanford IT (Sanford School of Public Policy)
- Trinity College of Arts & Sciences Office of Technology Services
- Duke Graduate School Coronavirus Response info
Gently Enforce Compliance with the Health and Safety Guidelines. If you notice that a student is not complying with health and safety measures, and circumstances allow for a constructive conversation, remind that individual of the guidelines and the reasons behind them. If a student is not wearing a face covering, for instance, provide them with one if you have spare masks or let them know where they can get one (masks should be available in designated rooms in each classroom building).
Use Available Resources to Deal with Non-Compliance. If a situation around non-compliance arises (students gathering in close proximity, for example) that jeopardizes health and safety, and you do not feel comfortable addressing the situation directly, please contact your DUS, DGS, program director, or chair/dean. You can also contact Duke’s anonymous Speak Up Program at (800) 826-8109 (24 hours a day, 7 days a week), complete the Speak Up online form, or contact the Duke Office of Audit, Risk and Compliance.
See the Duke Registrar’s website for more information on the different instruction modes.
Instruction Mode: Hybrid or Online
Step 1: Send an email letting your students know that the planned activity (class, office hours, etc.) will not be happening as scheduled. If you cannot access email but use Sakai, post an Announcement for students to see when they next access Sakai.
Step 2: Explain how the missed content will be made up. Some options include: record a lecture video and post it online, create an activity students can do on their own or in groups, move the content to another scheduled class session, or post a Sakai discussion forum topic on the topic of the class.
Step 3: Adjust deadlines and due dates. If a technology failure impacts a due date or exam, share the new date. Give students flexibility to make up missed work if the new due date or exam date conflicts with their schedule.
Make and share your backup plan before anything happens. For instance, tell students that if a synchronous discussion is ever canceled, they should anticipate a text from you or a discussion forum activity posted at a later time.
Review the Guide to Course Delivery to see your options for delivering course content.
To receive updates when a Duke-supported service is experiencing issues and when issues are resolved, subscribe to Duke IT Status alerts. For immediate technical assistance contact the OIT Service Desk through the web, email (firstname.lastname@example.org) or phone: (919) 684-2200.
To receive updates when Zoom is experiencing issues, subscribe to Zoom Status alerts.
Keep in mind that when you use tools that have not been reviewed and supported by Duke you are (1) responsible for making sure your students’ data is protected and not shared; (2) responsible for informing your students that they’re using a tool that Duke does not support and has not reviewed for privacy and security (this is especially necessary when a tool produces something public – like a public blog or website, for example); and (3) responsible for providing technical support for the tool yourself (if the tool or platform doesn’t already provide sufficient support).
For Duke students in China some commonly used tools (e.g., Google Docs, Google Sites, WhatsApp) may not be accessible. Students may be able to work around this problem by using a VPN (or virtual private network); however, this solution may not be straightforward for students.
Intellectual Property Concerns
- Make sure recording is turned on before you begin each session.
- Remind your students that the session will be recorded and that their classmates will be able to review it. (Zoom will also ask for consent to be recorded.) For more information on protecting student privacy visit the Privacy page on ScholarWorks.
- Remind students they may not share recordings outside the class, nor should they record sessions without your permission. To do so violates Duke policies. Set guidelines and expectations clearly.
- If you schedule a Zoom session in Zoom and record to the cloud the link for the recording is only sent to you as the host. If you schedule the session through Sakai the recording is visible to those with access to the Sakai site.
- Breakout rooms in Zoom are not recorded without permission of the instructor.
- Direct your students to review this section on the Keep Learning website for further information.